General Terms and Conditions

These general terms and conditions apply to all transactions between us and yourself, the consumer. They do not affect your statutory rights. Please read them carefully.

All orders placed on our website will be acknowledged electronically by e-mail. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method where appropriate

Prices

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative if possible.

Brass Bags reserve the right to alter specifications to materials, zips fittings and without prior notice.

Order Processing

Your order is sent directly to our secure offices for processing. Once we have received your order and payment, we will make, pack and dispatch the goods. We will aim to do this as soon as possible in order to try to fulfill our delivery times which are stated on the website however, at certain times there may be considerable delays due to the volume of orders we have received and the resulting waiting list.

Brass bags cannot guarantee stated delivery times. 


Returns Policy

If you are not entirely happy with your goods you may return them for a refund or exchange by notifying us within fourteen days of delivery. This does not apply to overseas deliveries. If you are ordering from overseas please contact us directly. Any returns will be refunded in full once the product has been returned. Brass Bags will not be responsible for return shipping but will refund the cost of the goods only when they have been returned unused and undamaged.

Any changes to orders after delivery are possible but upgrades and exchange shipping charges will not be covered.

Your custom is very important to us and we wish to make your purchases as trouble free as possible. We take great care in the processing and dispatch of orders but if you are not entirely satisfied please let us know and we will do our utmost to assist you.

All bags are checked that they are in perfect condition and suitable for their purpose before dispatch. If there is a problem with a bag it must be notified to us as soon as possible and within the fourteen day period, as any damage to the product that is incurred after this time will not be covered by Brass Bags. Please note: Brass Bags will only be responsible for manufacturing faults and damage to bags whilst in transit. Brass Bags are not responsible for damage to instruments for whatever reason this may be incurred.



Privacy Policy

It has always been a common practice in our business to guarantee the security of our customers' debit/credit card details. No card information is ever kept once the order has been processed. Additionally, no personal information is ever passed on and confidentiality is guaranteed. In contrast to other companies we will not send you any unrequested emails for promotional purposes.

Secure Shopping

Why you can feel secure shopping with us

Security

We use the industry leading internet payment company Sage Pay together with World Pay to protect your card details.

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Sage Pay which are an industry leader in secure internet transactions. Sage Pay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the Sage Pay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to Sage Pay can be examined, used or modified by any third parties attempting to gain access to sensitive
information.

Internationally recognised encryption and data storage

Once on the Sage Pay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

We hope you will enjoy your shopping experience and purchase from Brass Bags and please remember we are available 7 days a week to answer any questions you may have regarding your purchase