Terms and Shipping

These general terms and conditions apply to all transactions between us and yourself, the consumer. They do not affect your statutory rights. Please read them carefully.

All orders placed on our website will be acknowledged electronically by e-mail. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method where appropriate

Prices

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative if possible.

Brass Bags reserve the right to alter specifications to materials, zips fittings and without prior notice.

Order Processing

Your order is sent directly to our secure offices for processing. Once we have received your order and payment, we will make, pack and dispatch the goods. We will aim to do this as soon as possible in order to try to fulfill our delivery times which are stated on the website however, at certain times there may be considerable delays due to the volume of orders we have received and the resulting waiting list.

Brass bags cannot guarantee stated delivery times.

Returns Policy

If you are not entirely happy with your goods you may return them for a refund or exchange by notifying us within fourteen days of delivery. This does not apply to overseas deliveries. If you are ordering from overseas please contact us directly. Any returns will be refunded in full once the product has been returned. Brass Bags will not be responsible for return shipping but will refund the cost of the goods only when they have been returned unused and undamaged.

Any changes to orders after delivery are possible but upgrades and exchange shipping charges will not be covered.

Your custom is very important to us and we wish to make your purchases as trouble free as possible. We take great care in the processing and dispatch of orders but if you are not entirely satisfied please let us know and we will do our utmost to assist you.

All bags are checked that they are in perfect condition and suitable for their purpose before dispatch. If there is a problem with a bag it must be notified to us as soon as possible and within the fourteen day period, as any damage to the product that is incurred after this time will not be covered by Brass Bags. Please note: Brass Bags will only be responsible for manufacturing faults and damage to bags whilst in transit. Brass Bags are not responsible for damage to instruments for whatever reason this may be incurred.

Privacy Policy

Our Privacy Policy gives you detailed information on what we collect, how we use it and how we keep it secure.

Generally, we collect your information whenever you decide to interact with us. This could include when you the following:

Register on our site, create an account or place an order

What information do we collect and how?

We only collect the information that's necessary to ship the orders received via website. 

Information we obtain directly from you:

When you sign up to create an account with us or place an order online, we need to collect following information to process orders

First and last name

Email address

Delivery address

Billing address

Phone number

We do not store any payment card details on our website. All payments are directly processed by STRIPE which is the merchant bank.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

Encryption of sensitive data and communication 

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

How do we protect your information?

As an ethical business, we will never share, sell, rent or trade your personally identifiable information to any third parties and your personal information is contained behind secured networks. 

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.

Employee access

No individuals within our company or Stripe are able to decrypt transaction information or cardholder data. Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

We hope you will enjoy your shopping experience and purchase from Brass Bags and please remember we are available 7 days a week to answer any questions you may have regarding your purchase